At Nicholas Troves, we stand behind the quality of our Travel Essentials, Camping Gear, Hiking Gear, Luggage, and Travel Tech. If you’re not completely satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

  • You can request a return within 14 days of receiving your order.
  • Items must be:
    • Unused and in their original condition.
    • In the original packaging with all tags, accessories, and manuals (if applicable) intact.
  • Certain items, such as personal care travel products or customized gear, may not be eligible for return due to hygiene and customization considerations. These items will be clearly marked as non-returnable on the product page.

2. Return Process

  1. Contact Us: To initiate a return, please email us at [email protected] with your order number and reason for return.
  2. Approval: Our customer support team will review your request and provide return instructions if the item qualifies.
  3. Shipping the Return: You are responsible for return shipping costs unless the product is defective or incorrect.
  4. Condition Check: Once we receive your returned item, we will inspect it and notify you of the status.

3. Refunds

  • Approved refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
  • Shipping costs (if applicable) are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

  • We offer free exchanges for defective, damaged, or incorrect items.
  • If you would like to exchange an item for a different size or color (if applicable), contact us within 14 days of delivery.

5. Damaged or Defective Items

If your order arrives damaged or you receive a defective item:

  1. Contact us within 48 hours of delivery.
  2. Provide clear photos of the item, packaging, and any damage.
  3. We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

  • Items marked as final sale or non-returnable on the product page.
  • Used or damaged items not caused by manufacturing defects.
  • Items returned after the 14-day return window.

7. Cancellation Policy

  • Orders may be canceled within 12 hours of purchase if they have not yet been processed for shipping.
  • Once an order has been dispatched, it cannot be canceled, but you can follow our return process after delivery.

8. Contact Us

For return requests, refund inquiries, or questions about our policy, reach out to us: [email protected]